Troubleshooting

App Troubleshooting Tips & Tricks
If you are having trouble with the app there are a couple things you can try to fix a number of issues. Instructions are below the list. Check your conne...
Tue, 22 Aug, 2017 at 11:55 AM
I'm unable to log into the app
If you're having trouble logging into the app, make sure that you're logging in with your student account. If you don't know it, click her...
Mon, 11 Dec, 2017 at 12:40 PM
My counts are not updating
The app and website are designed to count complete repetitions of any assignment. However, there are certain actions that can cause a count to be skipped. L...
Fri, 2 Feb, 2018 at 3:17 PM
iOS - I can't hear my sessions
Swipe up from the bottom while in the app Look for a circle with a bell that has a slash going through it If it’s lit up, tap it to turn off mute...
Fri, 16 Jun, 2017 at 9:06 AM
I cannot cast my videos to Apple TV (4th Gen)
The plugin we use in our app for casting has been abandoned by its developers and it appears that it is not compatible with the 4th Gen Apple TV. We're...
Thu, 17 Aug, 2017 at 10:32 AM
How to update your phone or tablet's operating system
iOS (iPad, iPhone, iPod Touch) Open the Settings app Tap on General  Tap on Software Update Your device will automaticall...
Mon, 14 Nov, 2016 at 3:45 PM
My sessions aren't showing up on the In Cloud tab
First make sure you have the latest version of the app by checking your app store for updates and then: On Gemiini Session Viewer Settings menu M...
Tue, 24 Jan, 2017 at 10:14 AM
iOS - My downloaded sessions are missing/deleted
We've tracked the issue down and in order to fix it, we'll need to do some work on our end and update the app itself. When an iPad starts to run o...
Thu, 26 Oct, 2017 at 10:08 AM
iOS - My counts are not working when I watch in fullscreen mode
If you are encountering issues with your sessions not counting while in fullscreen make sure you've turned off Captions + SDH. Open the Se...
Mon, 14 Nov, 2016 at 3:40 PM
I'm having trouble casting to my television
Because there are so many different makes, models, and software versions of smart TVs out there, it makes testing them impossible, and so we do not official...
Wed, 17 Jan, 2018 at 11:27 AM