If you are having issues with the app, there are a few things you can try now to fix a number of issues:

  • Check your internet connection
  • Refresh the app
  • Force close the app and restart it
  • Delete the app and reinstall it

| How to Refresh the App:


Tap the Refresh arrow at the top of the screen.



How to Force Close the App:


iOS (iPad and iPhone)

  1. Double tap your home button
  2. Swipe up to close your app

Android

  1. Press the double square button
  2. Swipe up or right to close the app

How to Delete the App:


iOS (iPad and iPhone)

  1. Press the home button to return to your home screen
  2. Tap and hold on the Gemiini app's icon
  3. Once it begins to wiggle, tap the X in the upper left of the icon
  4. Tap Delete on the confirmation prompt
  5. Go to the app store and reinstall the app onto your device

Android

  1. Press the home button to return to your home screen
  2. Press the show all apps button
  3. Tap and drag on the Gemiini app's icon up to Uninstall
  4. Tap OK on the confirmation prompt
  5. Go to the app store and reinstall the app onto your device



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