If you are having issues with the app, there are a few things you can try now to fix a number of issues:
- Check your internet connection
- Refresh the app
- Force close the app and restart it
- Delete the app and reinstall it
| How to Refresh the App:
Tap the Refresh arrow at the top of the screen.
| How to Force Close the App:
iOS (iPad and iPhone)
- Double tap your home button
- Swipe up to close your app
Android
- Press the double square button
- Swipe up or right to close the app
| How to Delete the App:
iOS (iPad and iPhone)
- Press the home button to return to your home screen
- Tap and hold on the Gemiini app's icon
- Once it begins to wiggle, tap the X in the upper left of the icon
- Tap Delete on the confirmation prompt
- Go to the app store and reinstall the app onto your device
Android
- Press the home button to return to your home screen
- Press the show all apps button
- Tap and drag on the Gemiini app's icon up to Uninstall
- Tap OK on the confirmation prompt
- Go to the app store and reinstall the app onto your device